Privacy Policy

1. Introduction

Beige Bleu (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you consent to the collection, use and disclosure of that information as set out in this Policy.

2. Information We Collect

The types of personal information we collect may include:

• Identity and contact details — your name, delivery and billing address, email address and telephone number;
• Order information — details of the products you purchase, order history and correspondence with us;
• Payment information — payment is processed securely by our third-party payment providers. We do not store your full card details on our systems;
• Delivery information — access details and instructions you provide to enable delivery and installation;
• Technical and usage data — your IP address, browser type, device information, and how you interact with our website, collected through cookies and similar technologies.

3. How We Collect Your Information

We collect personal information directly from you when you place an order, create an account, subscribe to our communications, complete a form, or contact us by phone, email or messaging. We also collect information automatically through cookies and analytics tools when you browse our website. Where it is reasonable and practicable to do so, we will collect your personal information directly from you.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery, assembly and installation;
• Communicate with you about your order, account or enquiries;
• Provide customer support and handle warranty claims;
• Process payments and prevent fraud;
• Send you marketing communications where you have consented to receive them;
• Improve our website, products and services;
• Comply with our legal and regulatory obligations.

5. Disclosure of Your Information

We may disclose your personal information to:

• Delivery, freight and courier partners who deliver and install your furniture;
• Payment processors and financial institutions to complete your transactions;
• Service providers who assist us with website hosting, data storage, analytics and email delivery;
• Professional advisers and government or regulatory bodies where required or authorised by law.

We do not sell your personal information to third parties. We require our service providers to handle your personal information consistently with this Policy and the Australian Privacy Principles.

6. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles.

7. Cookies and Analytics

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, although some features of our website may not function properly as a result.

8. Direct Marketing

With your consent, we may send you information about our products, promotions and news. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We will action your request as soon as practicable.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure servers, encryption of data in transit, and restricted access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, warranty or reporting obligations. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

11. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in certain circumstances.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

14. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the date of the most recent update is shown below.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via the Contact Us page on our website.